We are continually making efforts to improve our service and we welcome all comments.
If you wish to make a complaint regarding a GP or a member of staff please let us know as soon as possible – ideally within a matter of days or up to one year after the incident that gave rise to the complaint or the complainant became aware of it.
Complaints should be addressed to the Practice Manager (Mrs.Tejaswini Shinde) emailed to practice generic email address (westbury.road@nhs.net). We shall acknowledge your complaint and aim to have looked into your complaint within 10 days. You may then receive a formal reply in writing or be invited to attend a meeting with the persons concerned in an attempt to review the issues. Please find the attached complaints leaflet (DOCX, 23KB).
Download our complaints policy (PDF, 2.35MB)
If you feel you cannot raise your complaint with us or are dissatisfied with the result of our investigation you can contact the Health Services Ombudsman at:
Millbank Tower,
Millbank,
London
SW1P 4QP
Tel: 0345 015 4033
Website: www.ombudsman.org.uk